How to Avoid a Knife in the Back

Acquiring, building, and maintaining solid relationships with clients and customers is arguably the first priority of a sales professional’s job. After all, without those relationships, there is no job. So we go into the office and set our minds to the task of keeping those relationships in tip-top shape. We might hear a coworker who always seems so pleasant and agreeable say something that sounds a bit strange, but don’t think twice about it.
We witness little things with our other coworkers too—like a look, a roll of the eyes, a gesture behind someone’s back, or one coworker whispering to another coworker—but don’t think much about it until we find ourselves smack-dab in the middle of a workplace drama we did not see coming.
Building relationships with coworkers is not like building a relationship with a client or customer. To varying degrees, we have a choice about who we want our sales clients to be. We rarely have a choice about our coworkers. And while it might not be fair to say that we should always be aware of what our coworkers are up to, it would be naive to believe that their actions in the workplace are designed to build anyone’s career other than their own.
If you don’t want to inadvertently get caught up in office drama—or worse, be the source of it—use some of the same strategies you’d use when you’re getting to know a client better. In the workplace, that means paying attention to the clues your coworkers are giving you.

For example:

Gossip - A coworker might ask you a question about yourself, or someone else in the office, that seems innocent enough to answer. BUT, what will they do with your answer? Will it come back to bite you on the #%&? Stick to the facts, and take care with the jokes or information you might be tempted to share about others.

Superficial Sincerity - People in the workplace can become very good at hiding their insecurities behind a facade of sincerity. It would be nice if all of our coworkers felt confident, comfortable and secure in their jobs. BUT they don’t. Don’t expect a coworker to jump on the sword perched in the middle of the room even if it does have their name on it.

Trust – This is one of the most important aspects of any relationship, BUT it’s hard to build trust in an environment of casual “work” relationships. This doesn’t mean you shouldn’t trust the people you work with. It just means that if you witness a coworker doing or saying something behind someone else’s back, chances are extremely good they’ll do the same behind your back too.

None of this is a suggestion to look for trouble where there isn’t any. It’s just a reminder that the same ability you use to build relationships with your clients can be used to help you safely navigate through office politics with your coworkers. All either situation requires is your attention.

Alan Luoma: I am a Sales Coach with extensive experience in industrial sales, sales management, new

product development, sales and product training. I work part time with a great national sustainable packaging company and their exceptional distributors to increase sales. My success has been and is in utilizing the Pareto 80/20 principal in business and life. I have become an expert in seeking out and eliminating behaviors that prevent business people from being successful. I am a member of The National Speakers Association and New England Speakers Association. You can view my profile on LinkedIn, or contact me at Luoma@snet.net 

Now, Shut Your Mouth To Success

Gossip can be difficult to avoid because it’s all around us. You’d be hard pressed to find a TV show or movie that doesn't have gossip in it. The same goes for books. There are even “news” programs dedicated entirely to gossip.

We’re all guilty too. At one time or another, just about everybody has shared a nice juicy piece of gossip with a coworker—or two. Even if you haven’t been the one doing the talking, you've probably found yourself standing in the break room sharing a good gossipy laugh until the person you’re talking about walks in.

In fact, gossip has become so prevalent that it would be easy to jump to the conclusion that a little gossiping every now and then is perfectly acceptable behavior. Don’t believe it. Gossip can end relationships. In a business setting, gossip can end the business relationship you were counting on for income.

There are definitely times when it’s hard to decide if what someone is saying has crossed the line from being relevant business information over to providing observations or details that are outside the scope of the current situation. You can’t stop people from gossiping. But there are a few rules you can follow so gossip won’t interfere with your ability to build solid and successful business relationships. Here are three:

1.      Don’t say things about other people you wouldn't be willing to say to them directly. This isn't the old adage of only saying good things about other people. In business, sometimes the facts are the facts and they may not always be nice facts. But they are what they are, and sometimes those facts are the difference between securing, keeping, or losing an account. Don’t embellish. Stick with the truth and you won’t have any trouble remembering what you said if you have to repeat it.

2.      Remember that how you speak about your co-workers, business associates, and clients is the way your co-workers, business associates, and clients believe you speak about them in their absence. When you speak well of the people you do business with, you’ll be building business relationships based on trust and respect. That won’t happen if you gossip.

3.      There might be people you’re thinking about doing business with who gossip to you. We all want to be liked, and we definitely want to build our business relationships to increase our income, but don’t give into the gossip game thinking it will help. That’s not to say you shouldn't do business with people who like to gossip. You might find yourself bluffing your way through a few uncomfortable conversations, but stick to your business strengths and ethics.

When you follow simple rules like these, you’ll be putting yourself in a better position to build solid long-term business relationships….  Well, that’s what I heard.

Alan Luoma is a Sales Coach and Speaker with extensive experience in industrial sales, sales management, and sales and product training. He holds key accounts with a national sustainable packaging company, is a motivational speaker, and provides sales training to individuals and groups. He is a member of the Hartford Springfield Speakers Network. You can view his profile on LinkedIn, or contact him at Luoma@snet.net.

Welcome to the JZN Associates Blog the 17th of Each Month!

Have you ever been so frustrated by a company’s poor customer service that you wanted to scream?
 

Is it possible anyone ever felt that way about your company’s customer service?

According to current statistics, for every one customer who complains to you, 26 won’t tell you they are unhappy--but they will tell nine to fifteen other people. And a scary 13% of them will tell 20 or more people. Picture them in the middle of town…with a bullhorn made out of your hide.

               Don’t let this happen to you!

Now picture yourself enjoying a successful business, secure in the knowledge that your staff is using their well-honed Emotional Intelligence skills to deliver sparkling customer care to your constituents.

Emotional Intelligence--also known as soft skills, or people skills—makes the difference in any arena between going through the motions and delivering an authentic, warm experience. As the principal of JZN Associates, my specialty, my passion, is helping individuals put their Emotional Intelligence to practical use in their careers and in their personal lives. I am available to agencies, organizations, and corporations. My experience is in recruiting, hiring, training, managing and motivating across a variety of industries, in both the non-profit and for profit worlds.

Watch my blog for Pearls of Wisdom on such topics as 

·         CustomerCentric Mindset

·         Employee Retention

·         From Disgruntled Customer to Biggest Fan…And much more…….

Jeannie Newman

http://jznassociates.com   Jeannie@JZNAssociates.com   860.794.4109