Part 4 Building Emotionally
Intelligent Organizations
The true work of a
leader is to monitor the emotional tone of the team and to help its members recognize
any underlying dissonance. These can be difficult conversations. Unfortunately,
most leaders settle for safer conversations about the team itself, the
organization, the people, the strategy, and functional alignment while avoiding
the more difficult subjects of emotional reality and the norms of the team. By
avoiding these tougher topics the leader is only adding to the dissonance
(negative feelings) of the team, and causes individuals to lose touch with
their unique own best qualities as their passion fades.
A company with employees who have a common vision is an
emotionally intelligent organization that defines its vision in sync with its
employees’ hopes and dreams for themselves. These spectacular companies create
extraordinary moments or experiences that people go through together to create
that tribal feeling, that shared mythology, which in return, creates a company
that has empathy.
Emotional intelligent leaders connect with a vision that
moves a culture toward resonance (positive feelings) through what they feel,
sense and think about the organization. They connect with the vision and notice
the gaps that the typical data doesn’t identify. They collectively involve all
in a deliberate study of themselves and the organization. They look at the
reality and the ideal vision, identify gaps and go to work on closing those
gaps.
Ambitious leaders need to slowdown in order to speed up.
Bringing in as many people as possible into the conversations about the culture
and systems of the organization is critical. Leaders need to see the emotional,
and then craft a meaningful vision with which people can identify on a deep and
personal level. People need to feel they can reach the organization’s dreams
without compromising their own dreams. People come first. Strategy comes
second. Focus on what people really want and need, and then build a culture
around that and build your dreams together.
People don’t change because of another five year plan.
Besides the era of Russian dictator Joseph Stalin is long over. People change
when they are emotionally engaged and committed. Focus on the individual first,
then the team second, and then the organization last.
Our world is calling for change. We are in the midst of
transformational change. Half of the business models out there will be obsolete
in 2-5 years from now. We can’t be frozen in fear. We must manage our emotions
and look for new ways. People can no longer be seen as expendable. The Captains
of Industry era of the top-down approach is gone. The art of the relationship
is rising to the top today. Emotional intelligence is a must for moving
forward…
Dan Blanchard is an award-winning author, speaker and educator. To
learn more about Dan please visit his website at: www.DanBlanchard.net. Thanks.
