Showing posts with label The Birth Lady. Show all posts
Showing posts with label The Birth Lady. Show all posts

Saturday, May 14, 2016

My Secret Addiction

I’m embarrassed to admit it, but I think I suffer from an addiction. It probably isn’t healthy, and it makes me question my view of reality at times, but still, I cannot stop myself from watching medical TV shows. As a healthcare consumer advocate I am drawn to the show Chicago Med. It offers a view into places where human experience, with all it’s power, uncertainty, emotion, and messiness, is portrayed in Technicolor detail along with bloody surgical procedures. That show really gets my adrenalin pumping! Sometimes the scenarios posed in the show leave me replaying scenes in my head for days. You see, television is a powerful medium that exerts a huge amount of influence. It offers a vision of the world and then leaves us to decide whether the vision is accurate or not. It makes us ask the question, “Is this really who we are, what we do, and what we believe?”

A recent episode of Chicago Med has me pondering some deep questions about the current state of medical care decision-making.

In the show an alcoholic was brought into the emergency room with a broken leg. He was a “frequent flyer;” a regular visitor to the ER, and so one of the nurses was familiar with him as a patient and knew he was an alcoholic. The man began to experience delirium tremens, a painful and potentially deadly symptom of alcohol withdrawal. The man stated clearly that he did not want to stop drinking, and he was not going to take any steps to kick his addiction. He was brought in for an injury, not for getting clean. The patient was having seizures, hallucinations, vomiting, and suffering internal bleeding because of the DTs. All he wanted was a drink, yet the doctor on his case refused to allow him to have one, because the doctor believed that getting the patient sober was what the patient needed. The nurse tried to sneak in a bottle of liquor, but the doctor stopped her and told her, “I’m the doctor. I know what’s right for the patient.”

Who gets to make the final decisions about what the patient “needs?” – the doctor or the patient? What values are wrapped up in the decision-making? This was a juicy scenario to consider for a number of reasons.

First, it raises the question of the ethics of treating a body part or treating the whole patient. Should the doctor have just stabilized the patient enough to treat the broken leg, and not concerned himself with the alcoholism? Does the patient’s assertion that he wants his leg fixed but doesn’t want to be treated for alcohol addiction carry any weight? Does stepping over the threshold of the hospital doors mean the patient must follow hospital protocol, give up his autonomy, and give up his rights to make decisions about his body and the course of his medical care? Medical ethicists and human rights advocates argue that the patient retains those rights, and that doctors are supposed to respect them, even if the patient may suffer or even die as a result of those decisions. In this light, treating only the broken leg and not the alcoholism would have been the appropriate thing to do. It’s understandable the doctor may feel that because he has the training and the resources to treat the whole patient, he should treat the whole patient, but only if the patient consents.

Second, it raises the question of which drugs are acceptable, under which circumstances, and why. The doctor treated the patient with benzodiazepines and with Haldol, which are both prescription medications. He refused to allow the patient to have a medicinal dose of alcohol, even though it’s a substance that anyone over the age of 21 can legally consume without a prescription. Why are the prescription drugs acceptable while the over-the-counter one is not?

Third, how do we judge another person’s capacity to make medical decisions when that person appears to be flawed? In this case, the perceived moral failing of being an alcoholic influenced the doctor’s belief in the patient’s ability to make good life choices. The doctor asserted that his medical authority also gave him the moral authority to override the patient’s authority to make medical decisions for himself.

Lest you be tempted to say, “Michal, it’s just a TV show,” realize that these questions play out in real life every day. As the concept of patient-centered care plays a bigger part in how healthcare is delivered, questions like these, which expose the tensions between patients’ rights and doctors’ responsibilities, cause judgment calls to be made in almost every medical interaction.

Doctors and patients may disagree about what the patient needs to stay healthy or get well. They may have different approaches to health, illness, and questions about quality of life. That’s why things like Do Not Resuscitate orders and living wills came about – so that mechanisms would be in place for patients to express their wishes about how to be treated in circumstances in which they could not speak for themselves. When we are patients, we are dependent upon medical caregivers for their expertise, but we are not required to completely submit to their medical authority. We still retain rights that must be respected. Doctors are human beings who are tasked with using their knowledge and skill to improve the lives of others. Sometimes they use their abilities wisely, and sometimes they make the wrong the choices. There will always be a dance between doctors and patients, and we all need to learn our steps so we don’t trip over each other’s feet.

As a society we make fairly arbitrary rules about things like drug use. The perception is that prescription drugs are safe because doctors prescribe them, yet the over-prescription of narcotics is one of the main causes of epidemic heroin use across the country. Patients become addicted to prescription pain medications, and then switch to using heroin because it is cheaper. And prescription drugs may not be the most appropriate remedy. An over-the-counter product or natural remedy may suffice, but those are unlikely to be used in a hospital setting. When I was in the hospital after giving birth to one of my children, I was told I was not allowed to take the ibuprofen (ADVIL) I had brought from home. There were two main reasons why. First, any medication taken by the patient needs to be noted in the patient’s chart, in case of side effects and to make sure no drug interactions will occur. This is for patient safety. Second, the hospital can charge a premium price for the medications it distributes. They often charge up to $15 for a tablet of Tylenol, which otherwise would cost around 11¢. I was scolded for being a noncompliant patient each time I told the nurse I took the ibuprofen anyway, against their medical advice, so they could mark it in my chart.

Coercive care is a common problem for anyone who is deemed “less worthy.” At a conference I attended recently I heard story after story of patients who were told by medical caregivers something was being done “for their own good,” because they were overweight, a person of color, young, female, transgender, or different from what the mainstream consider to be normal. This is what the Chicago Med episode highlighted; that mainstream medicine does not equal moral authority.

As the practice of medicine continues to change, as it has drastically over the previous few decades, we are challenged with examining the changing nature of the authority and responsibility of both patients and doctors. We need to be mindful of patients’ rights and also be clear about our expectations of doctors and medical care. We need to recognize our biases and morals, and see clearly how they intersect in medical situations.

Watching healthcare scenarios on medical shows like Chicago Med reflects choices back to us and inspires us to compare our beliefs to what we see on TV. Rather than viewing it as straight entertainment, I use the show as a catalyst to examine my own beliefs and to learn more about how these scenarios unfold in real life, for real people. Does that make my compulsion to watch the show an addiction, or a healthy desire? I guess that depends on what the people in the mainstream think.






Michal Klau-Stevens is a professional speaker and healthcare consumer advocate. She is a maternity consultant, pregnancy coach, and expert on consumer healthcare care issues, Past President of BirthNetwork National, a Lamaze Certified Childbirth Educator, and mother.  Her website is TheBirthLady.INFO. Find her on LinkedIn and on Facebook at The Birth Lady page!

Monday, March 14, 2016

Got Healthcare Questions? Use Your BRAIN!









Michal Klau-Stevens is a professional speaker and healthcare consumer advocate. She is a maternity consultant, pregnancy coach, and expert on consumer healthcare care issues, Past President of BirthNetwork National, a Lamaze Certified Childbirth Educator, and mother.  Her website is TheBirthLady.INFO. Find her on LinkedIn and on Facebook at The Birth Lady page!

Thursday, January 14, 2016

When Should You Go to the Emergency Room?

The way we access healthcare has changed quite a bit in the last two decades, and there are new options available for getting medical help when you get injured in an accident or if you become ill. I attended a talk recently by Dr. Michael Gutman, Medical Director of New England Urgent Care, and he shared important information about when to go to the emergency room and when you can seek out alternative urgent care options.

With the growing shortage of primary care physicians, and the available doctors getting busier every day, there’s a good chance that at some point your doctor’s office may tell you to go to the emergency room if they can’t see you right away. Or, you you might have symptoms that are more than what your doctor treats in the office. But, emergency rooms are meant to handle to the most serious health problems. Going there when you are experiencing a problem that is less acute can keep the most critical emergency patients from getting the quick care they need, and can cost you extra time, money, and hassle. 

Walk-in health clinics are popping up all over in communities around the country. Some of them offer a good alternative to going to an emergency room, except for certain very serious or life-threatening cases.

So, when should you go to the emergency room?

Dr. Gutman says you should call 911 when -


  • You think you are about to die*
  • Your breathing is so impaired you can’t talk in sentences
  • You are having chest pain that you think is a heart attack
  • You or your spouse think you are having a stroke
  • You have altered mental status
  • You used to be able to walk yesterday and today you can’t
  • You are injured and you can’t walk as a result


*This is not meant as a joke. Dr. Gutman is an experienced emergency physician with military experience in Iraq. He says that people with anxiety can have this feeling and it doesn’t mean death is imminent, but when an injured or ill person expresses they feel they are going to die, it is not a good sign. Get that person to an emergency room right away.

If the symptoms you are experiencing are not mentioned above, you are a good candidate for a walk-in urgent care clinic. An urgent care clinic differs from other walk-in clinics because it can handle more complicated emergency health issues. Where some clinics offer immunizations, strep tests, checking for ear infections, or treatment for cough, cold, flu, or minor injuries, urgent care clinics can do more. They can take x-rays to check for broken bones and do stitches on small lacerations, and may offer other services too. For example, New England Urgent Care does IV fluids, x-rays, and stitches on larger lacerations, because all their caregivers have at least two years of emergency room experience. They have lab facilities and rapid analysis through St. Francis Hospital, if necessary. They also have on-site pharmacies, and they can expedite your admission to the hospital if transfer to a hospital is deemed necessary.

Some of the benefits of going to a clinic rather than an ER are that the copays are usually the same as a doctor’s visit instead of an emergency room visit, the charges are much less, and there’s usually a short wait time before you are seen by a doctor, nurse, or physician’s assistant.

When my husband slipped and fell on the ice last year, he went to New England Urgent Care. He was taken in for x-rays within 20 minutes of our arrival. X-rays confirmed he had broken two ribs. The physician’s assistant gave him clear, written instructions for care. He left with a filled prescription for pain medication and instructions for follow-up. He was home resting in just about an hour and a half. And, we didn’t have a heart attack when we saw the bill. It was a great alternative to a hospital emergency room.

Check to see if there are any walk-in urgent care clinics in your community. Find out what services they offer, and if they would be a good alternative to the emergency room of your local hospital. It’s a good idea to check clinics out in advance, before you have an emergency such as an injury or illness. When that happens, you might not have the luxury of time to do the research.

Be prepared, and know which urgent care clinic or emergency facility is right for you.

New England Urgent Care has clinics in West Hartford, Simsbury, Bristol, and Enfield, Connecticut. Their website is UrgentCareNewEngland.com.







Michal Klau-Stevens is a professional speaker and healthcare consumer advocate. She is a maternity consultant, pregnancy coach, and expert on consumer healthcare care issues, Past President of BirthNetwork National, a Lamaze Certified Childbirth Educator, and mother.  Her website is TheBirthLady.INFO. Find her on LinkedIn and on Facebook at The Birth Lady page!


Monday, December 14, 2015

Human Interaction Eases Data Overload

There is so much information available now, it’s amazing that our heads don’t explode on a daily basis. For almost anything you want to learn about you can find sources of information in multiple formats, including books, magazines, research studies, and videos. Most of it is available at your fingertips through the Internet. There is more information available now than at any other time in history, and the democratic distribution of it through technology is turning the notion of expertise on its head, as lay people have access to the same information as the specialists. But as amazing as technology is at leveling the playing field and providing vast amounts of information to any anyone who seeks it, technology cannot fully take the place of face-to-face interaction. To rely solely on data and to miss out on human interaction is a mistake that can blow your mind.

Doing research online is a one-way conversation. You can quickly fall down a rabbit hole by clicking link after link. You may be gathering lots of information, but it can be a challenge to figure out what pieces of data are important for your needs, and which are distractions. Any question you ask Google will return dozens, if not hundreds, of hits. Most of them will not be relevant for you, yet you’ll have to figure out which are meaningful on your own. This type of research is important when you need to learn about a health-related issue, but at some point you’ll have to pull away from the online information trove and speak about your needs to a real person. Not moving forward to the face-to-face interaction phase can be an avoidance technique that can keep you from getting the help you need. In the case of a serious illness, like cancer, this can be costly indeed.  

If you want to get really scared by learning about worst-case scenarios, go look up a health problem on the Internet. Have you ever done a search, clicked on a link that sounded promising, and were horrified by what popped up? There is no way to prescreen what will appear on your computer monitor when you click that link. Sometimes the information is helpful, but sometimes it will inspire fear that can immobilize you from taking action. Having someone to talk to about what you’re finding in your research can give much needed perspective. Whether you are participating in a class, a support group, or meeting one-on-one with someone who can help you navigate your healthcare needs, discussing what you are learning with other people can be a helpful, and necessary, reality check.

It’s easy to get caught up in believing you need to know everything you can in order to make a good healthcare decision. The insurance industry and healthcare industry both push for patients to be informed consumers of healthcare, but how much information is enough? The fact is, you won’t be able to know as much as your doctor knows about certain things unless you go to medical school, too. That’s why we rely on doctors, after all. You need to know enough to have a knowledgeable conversation about the options available to you, and the risks and benefits of the various options. Once you have that basis of knowledge, you need to seek out the people who can help you implement a plan of action. That means interviewing doctors and having conversations with people in the real world.

It all comes down to relationships. Healthcare is better when it’s provided by people you know, like, and trust. That trust comes from person-to-person interaction. The same way that internet searches link you from one piece of information to another, each person you meet connects you to others to find the support you need. At the same time the volume of information available has grown, the number of people who have expertise in sorting through that information has grown too. You don’t have to figure it out alone. Once you have some basic knowledge under your belt, your time can be used more effectively by talking with people who can guide you to your next step.


Keep your head about you by balancing online research with real-world interactions. Get out from behind your computer and talk to people! 


Michal Klau-Stevens is a professional speaker and healthcare consumer advocate. She is a pregnancy coach and expert on consumer healthcare care issues, Past President of BirthNetwork National, a Lamaze Certified Childbirth Educator, and mother.  Her website is TheBirthLady.INFO. Find her on LinkedIn and on Facebook at The Birth Lady page!